Dear American Airlines

Dear American Airlines, I rather use this passionate anger I feel against you for something good. I write poetry, you know, and I am sick and tired of fighting with you. It is an impossible battle. You are a massive, all-powerful corporation, and me, well, I am, you know, a reference number, a bar code. A ticket, a locator number. A number indeed. Who cares about me? Not you! I have spent countless hours on the phone and on my computer trying to get my freaking money back. And you know, it is not that I am the type who “likes to win!” No. I am anything but competitive. I dread competition. So being on the phone, arguing, and becoming nasty with the guy who takes my heated call is really not my cup of tea. You, well, your many faceless voices say my ticket is non-refundable; sometimes you say it is refundable, sometimes you say it is not. See, there was a fee that you nicely offered of 200 bucks to make any changes or last-minute cancelations! But it turns out the grac...